There are a couple of key points to think about in Zwil's post. First, they offered refunds, not game credit toward one of their other titles. I believe that is the first time they have done that. Something to ponder, though I've no idea if it really means anything.
Second, they sent a friendly face out to make the announcement. Now, granted, that is his job - and it is entirely possible he insisted that he be the one to write that announcement. But I note with a certain disdain that so far whoever at NCsoft is calling the shots has hidden behind Andy Belford. If this is such a smart business move they should man up and put their name on it. (snort)