I always thought they should have restricted access to the MA buildings for an account until like level 10 - this way you at least have to do some stuff outside to get a feel for the game and the city and the whole experience.
I had no problem with people who played the game proper and used MA to get a good start on new toons without grinding all the levels again.
I just didn't like people, like in this example - who thought the whole game experience was inside that building.
But the problem with that is people who would have bought the MA Edition and it wouldn't be fair to say "Well you paid money for this new game feature, but you cant use it until you are ready, sorry."
You know, I'd be perfectly happy if they'd have done this. For the new people they at least would have had to do a couple story arcs or a bit of street sweeping. Just to get a feel for the game and a least learn about the trams :-) then if you knew what you were doing a couple runs of dfb and you'd be high enough to use the MA.
But even DFB gave us proplems. Remember one guy around lvl 15 asking when he'd be able to use all his powers or even his travel power, because every time he did a "mission" everything but his first few powers got greyed out
And to stay slightly n topic... teamed with a level 40ish character, he got separated from the group and kept going "Hey, where did you guys go?" Rest of group "check your map" him "How do I do that?"
But some of them did learn and listened when advice was given. Remember teaming with one fire blaster, mid 30s, he didn't really understand how some powers worked within a team dynamic. Namely Rain of Fire. Tank would get a spawn taunted and fully agro'd then...RAIN OF FIRE, things would scatter, people would die, tank kept yelling at him tostop doing that. Blaster got annoyed with being told what to do, kept doing it, wash, repeat. After a few times I sent the fire blaster a tell to explain why the tank was getting annoyed, his response was "oh... I didn't know that" things went went much better. Then we recruited a controller on our next mission, I sent the blaster another tell going "pay attention to the controller, when he let's loose with his aoe immobilize, go nuts" and he did and had a blast... no pun intended
We started chatting and he confessed he'd just been soloing AE farms and never really teamed with anyone with the exception of a few farmers. He kept asking questions about other mechanics and game play. So they weren't all a total loss :-)