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Author Topic: Now this is how you do customer service  (Read 2773 times)

Triplash

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Now this is how you do customer service
« on: February 07, 2013, 12:19:50 PM »
I just saw this story and thought I'd share.

Boy writes letter to LEGO after losing minifigure, gets awesome response


How's that for a customer service rep? :D
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Rotten Luck

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Re: Now this is how you do customer service
« Reply #1 on: February 07, 2013, 12:26:05 PM »
I always did like Lego.  This just confirms my childhood believe that they are awesome!
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beveri8469

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Re: Now this is how you do customer service
« Reply #2 on: February 07, 2013, 03:56:32 PM »
sounds like NCSoft could take a lesson from LEGO bout custome service
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dwturducken

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Re: Now this is how you do customer service
« Reply #3 on: February 08, 2013, 12:42:30 AM »
Yeah, Lego really knows how to run a railroad.

*rimshot*

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I wouldn't use the word "replace," but there's no word for "take over for you and make everything better almost immediately," so we just say "replace."

Surelle

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Re: Now this is how you do customer service
« Reply #4 on: February 08, 2013, 12:49:50 AM »
That's awesome!
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Triplash

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Re: Now this is how you do customer service
« Reply #5 on: February 08, 2013, 01:31:31 AM »
Quote from: dwturducken on February 08, 2013, 12:42:30 AM
Yeah, Lego really knows how to run a railroad.

*rimshot*

See, that's what I'm talkin' about! Apparently these guys sell toys but they give away awesome for free. :D
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Colette

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Re: Now this is how you do customer service
« Reply #6 on: February 08, 2013, 04:47:29 PM »
Every organization reflects the personality of the person(s) in charge. I think we can assume the LEGO staff would have very little in common with the NCSoft staff.
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