Now this is how you do customer service

Started by Triplash, February 07, 2013, 12:19:50 PM

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Triplash

February 07, 2013, 12:19:50 PM
I just saw this story and thought I'd share.

Boy writes letter to LEGO after losing minifigure, gets awesome response


How's that for a customer service rep? :D

Rotten Luck

#1
February 07, 2013, 12:26:05 PM
I always did like Lego.  This just confirms my childhood believe that they are awesome!
One way or another... Heroes will fly again!

beveri8469

#2
February 07, 2013, 03:56:32 PM
sounds like NCSoft could take a lesson from LEGO bout custome service
@Eternal Twilight
Now in Paragon

dwturducken

#3
February 08, 2013, 12:42:30 AM
Yeah, Lego really knows how to run a railroad.

*rimshot*

I wouldn't use the word "replace," but there's no word for "take over for you and make everything better almost immediately," so we just say "replace."

Triplash

#5
February 08, 2013, 01:31:31 AM
Quote from: dwturducken on February 08, 2013, 12:42:30 AM
Yeah, Lego really knows how to run a railroad.

*rimshot*

See, that's what I'm talkin' about! Apparently these guys sell toys but they give away awesome for free. :D

Colette

#6
February 08, 2013, 04:47:29 PM
Every organization reflects the personality of the person(s) in charge. I think we can assume the LEGO staff would have very little in common with the NCSoft staff.
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