...especially pretending that if we just get enough press, things will change.
In the 21st century, the media call the shots. We may not like it (I certainly don't) but it's true. Everyone processes information with such superficiality it's breathtaking - and the media are the ones who determine what hooks to use in their attempt to catch the attention of people who are rushing about their daily lives.
Look at any health scare story. 90% of them are absolute hogwash, but when a media source runs with one, the effect lingers. Even if the scare is subsequently debunked entirely, you'll find people that still believe the initial scare story.
My point is, enough press
can and does change things. Usually, the change is negative because the media know the best hooks are ones that scare/worry/disgust/outrage people. A story saying "someone has a complaint today, but they're trying to sort it out in a peaceful respectful manner" isn't going to sell newspapers or make the public watch tv.
Out of courtesy for NCSoft as the creators of City of Heroes, and as a company from a culture foreign to our own, we have tried politeness. Our initial campaign was nothing but positive. There was no attempt to make NCSoft look bad, or question their credibility or honor. We treated them with nothing but respect.
However, their reaction to our politeness and respect has been dismissive, offhand, patronising and insensitive. It is perfectly understandable that following NCSoft's last 'press release', people feel aggrieved and betrayed. And I feel they have a just and proper claim to seek redress via the media now.
You say making NCSoft look bad is a good way to make them ignore us. Apparently making them look good and trying to understand them also makes them ignore us.
You say questioning their credibility might make them distrust us. If they'd had any respect or trust in us in the first place, they wouldn't have handled the closure of CoH as ineptly as they have.
You say we don't understand Korean culture - I say NCSoft never understood the culture in the west in the first place. We at least made the initial attempt to play the communication game by their rules - they have not done us the courtesy of returning that favour.
If discussing business dealings in the open is what 'juvenile players' do, then what would you call refusing to even entertain the notion of communications at all? That's beyond 'juvenile', it's kindergarten territory.
For every critical observation you make, the equal and opposite is also true in this case. You are pointing out that which is already well known. If you believe you have anything new or constructive to bring to the table however, then please, feel free to do so.
