Can't log into CiT website

[Sir Giles]

It appears something happened that I can't log into CIT website.  I keep pressing the login button after putting in the name and password and it just opens up the same page to put in my name and password again without anything else.  I went to the leaderboard page and it says this:

A PHP Error was encountered

Severity: Notice

Message: Undefined index: tu_key

Filename: controllers/character.php

Line Number: 17

I hope that is helpful in figuring out what went wrong.  Oh, and I can log in everywhere else on CoHTitan  pages.

@Sir Giles/Fiery Transfer

[eabrace]

If I recall correctly, Sekoia mentioned earlier today (or last night) that the set of changes that are about to be pushed to the live site fix an issue with logging in or out.

[Sir Giles]

Thanks for the quick reply.  I can't wait for the new update and how it looks!

@Sir Giles/Fiery Transfer

[Sekoia]

The changes are now live. You may need to clear your cookies before you can successfully log in, though. Sorry for the hassle!

[Sir Giles]

I can indeed log in and things are looking good!

@Sir Giles/Fiery Transfer

[SaintNicster]

Now I can't log in.

Only getting a "Username or Password was incorrect. Please try again." message on http://cit.cohtitan.com/login/

All browsing history was cleared, and this was tried on IE 8.0.7600.16385CO, FF 3.6.13, Chrome 11.0.686.0 (dev channel)

[Sekoia]

All browsing history was cleared,

Just to confirm, does that mean you also cleared cookies and not just your browsing history? Specifically, the cit_session cookie for cit.cohtitan.com and cohtitan.com must be deleted if present.

Could please you try using Incognito mode and see if it lets you log in that way?

[SaintNicster]

Just to confirm, does that mean you also cleared cookies and not just your browsing history? Specifically, the cit_session cookie for cit.cohtitan.com and cohtitan.com must be deleted if present.

Could please you try using Incognito mode and see if it lets you log in that way?

Everything blown away.  History, cache, cookies, session data.

Incognito mode produces the same results.

[SirJahn]

I have the same issue as SaintNickster.  Cleared cookies go to login window accepts valid login but does not log you in.

[Sekoia]

The username is case sensitive. Can you verify that you're typing your usernames as "SaintNicster" and "SirJahn", respectively? It may be that the username was previously case insensitive.

[SaintNicster]

case sensitivity did it :(

Seeing as how this hadn't mattered before, you may want to make sure that the sites are consistent.  None of the other sites appear to be case sensitive.

[SirJahn]

I did respect case sensitivity and put in SirJahn - no joy.  It acts like it accepts the login password with no error but will not go to the City Tracker site.  Is there a pop-up involved at that point?

[Sekoia]

I just pushed a change to live that makes usernames case insensitive again. (The change to case sensitivity was inadvertent.)

SirJahn, I'm not sure I'm following what's happening for you. After you go to http://cit.cohtitan.com/login/ and enter your user/pass, what URL do you end up at as the next step? (And nope, there's no pop-ups involved.)

[SirJahn]

I stay at the same url http://cit.cohtitan.com/login as I started with.

[SaintNicster]

Clear your cookies again.  He fixed it back from case-sensitive, and I had to clear/log in again to get saintnicster to work again.

[Sekoia]

Doh! It didn't occur to me that it'd require another round of cookie clearing, but yeah, it does. Thanks, SaintNicster.

[SirJahn]

Still no joy - now I get an error message saying that no username or password was applied.  Yes it is the correct login and password - tried both with and without case.  Yes I cleared the cookies and verified the deletion of any cookie with TITAN in the text.  I have added the site to safe list for pop up blocker to no effect.

Specific error message is Username or Password were not supplied. Please try again

[Sekoia]

SirJahn - What browser and browser version are you using?

Are you submitting by hitting "Enter" or by clicking "Log In"? If you haven't tried both, give the other a try and see what happens. It shouldn't make a difference, but you never know.

[SirJahn]

This is my work computer and is working on a military net.  I am using IE 8.0.6.001 I have clicked on the login button and hit return with no difference in the results.  I suspect the Army Golden Master has something set that prevents whatever is needed to launch CIT from a Titan login, but that might just be paranoia.

[kferrare]

The changes are now live. You may need to clear your cookies before you can successfully log in, though. Sorry for the hassle!

I'm unable to log in still.  I've even reset the password twice.  I cleared cookies after reading these posts.  Still nothing.