Site restoration/upgrade issues

[TonyV]

Hey all, I'm going to post this as a one-off post to solicit any issues or problems you're having with the Titan Network sites since we upgraded the software and restored service.  Please post as much information as you can, including any error messages you get and a full description of the problem.  (Please give us more than, "It's not working!"  ;)  We need to know exactly how it's not working.  What exactly are you seeing?  What are you supposed to be seeing?)

Thanks in advance for your help and patience!

[Magik13]

I cannot get Titan Sentinel to log in - the error I get is "Unable to log into tracking site". I have verified that my user name/password works on the main Titan site as well as the city info tracker site. Titan Sentinel is showing the following version/data information:

Software Version: 0.9.4e
Mids Info Version: 21.01
Manifest Version: 2120.201110270112.1
Game Client Version: Detection... (I don't have CoX running right now)

When I do have CoX running, the Game client version doesn't match the manifest version and since I can't login to the tracking site, I can't download any updates.

If you want any other info, I can try to dig it up.

[eshirako]

I had the same issue with Titan Sentinel so I just used the password reset tool ( http://www.cohtitan.com/forgot ) and got my new password.  Now my old password is incorrect, and my new one doesn't log in; it doesn't error, it just spins the wheels on my browser for a moment (like 1/4 second) and goes right back to that same page as if I didn't log in.  Trying my old password gives me an 'incorrect username/password!' error.

I'm not even sure if this post will work, but...

[Michiyo]

2120.201110270112.1 is the current CoH build, and manifest file.  The webservice is also still down, or was on Tony's last update on the CoH Forums: http://boards.cityofheroes.com/showthread.php?p=3965481#post3965481

Second, there seems to be a minor issue going on with the webservice that I'm working on ironing out that's preventing Sentinel from logging in to it. I'll post an update as I find out anything.

[TonyV]

Right, we got the webservice fixed, Sentinel should be able to log in and pull the latest manifest now.

[Noyjitat]

Sentinel is tracking my badges but isn't sending them or updating my character profiles even when I click send info now. No error messages or anything.

[eabrace]

I'm not sure if this is related to changes made in the upgrades or not, but I'm finding on the new desktop that with the Avast Web Shield running, Sentinel is unable to connect to the webservice.  I didn't figure out what was blocking Sentinel until it was already late, but every combination of dumbing down the Web Shield and adding exceptions for CIT that I could think of at the time was unable to permit Sentinel to send data through with the sheild running.  Sentinel only sent data with the Web Shield stopped entirely.

Admittedly, this new computer is the first time I've actually tried out Avast, so I wouldn't go so far as to say I'm as familiar with what to tweak as in McAfee's Security Center.  However, Sentinel was working (for the most part - there was still that issue with characters with custom avatars) prior to the down time without any tweaking of the Web Shield.

It might just be me, but if anyone running Avast has encountered issues with Sentinel, try turning off the Web Shield briefly and seeing if Sentinel is able send data while that's off.

[TonyV]

I disabled Avast! and still wasn't able to update my character.  I think there is a configuration error or bug somewhere.  I'll take a look at it when I get home tonight.  It's not the database account, I checked for all accounts' old passwords and couldn't find any, and the files have been updated with the new passwords.  It might be a permissions issue, since the back-end code of the webservice site hasn't changed.

[eabrace]

I disabled Avast! and still wasn't able to update my character.

Did you restart Sentinel after disabling Avast?  If not, Sentinel was probably in runaway mode by that point.

[TonyV]

I'm pretty sure I did, yes.  I'll check when I get home.  At any rate, I did do a tail -f on the access log so that I could see in realtime site hits, and when I clicked the "send my data" button, I did see a site hit.  I do think it's sending the data.

[Suzumebachi]

I can confirm that although Sentinel is seemingly sending data the badge data is not being processed for some reason.

CityInfoTracker correctly shows which character is online but newly awarded badges are not being updated.  An example of this is http://cit.cohtitan.com/character/2158 - my actual badge total is 181, it's been a while since I logged this guy on :)

Is there any way of getting debug info out of Sentinel to see if there are any errors being returned?

Herostats won't update me either.  The connection test passes but when I try to send badge data it tells me "No update is needed at this time".  I've bumped logging up to debug on HS but there are no messages related to talking to CIT.

EDIT:

Sorry, forgot to add if I go to http://cit.cohtitan.com/manage/badges/Veteran/2158 and try to manually add the badges I get a database error message (no details other than that)

[GuyPerfect]

Does the webservice have write permissions to the database?

[TonyV]

Does the webservice have write permissions to the database?

Yup, it's got the standard SELECT, INSERT, UPDATE, and DELETE privileges, and in addition, I think it's also got EXECUTE for stored procedures.

[Bliz]

I disabled Avast! and Sentinel now recognizes I'm online, grabs the picture and sends badge data.

Go figure.

Does anyone know if there's a way to let Avast know that Titan/Sentinel are safe so I don't have to disable it completely each time to track toons?

[Bliz]

As an additional note, all my badges were not being update, even with Avast disabled. I tried restarting the program and doing /infoself again but most of my toons still had a 20+ badge discrepancy.

[Michiyo]

As an additional note, all my badges were not being update, even with Avast disabled. I tried restarting the program and doing /infoself again but most of my toons still had a 20+ badge discrepancy.

This is a known issue.

[Michiyo]

Badges not being tracked SHOULD be fixed now.

[Zombie Man]

Yes, badge tracking got fixed for me. Thanks!

[ohms]

Also working for me. Thanks for your efforts all! :)

[sin319]

COH Faces...faces.cohtitan.com...is also not working.  Wasn't sure if you guys were aware of this or not.