Well maybe there is hope for NW

[Minotaur]

"Developer Blog - First Look at Neverwinter: Strongholds.

Read a general overview of how Strongholds will work from Staff Content Designer, Sean "Commander Ander" McCann."

It appears Dr Aeon is now Commander Ander.

This was a welcome boost after they provided the worst piece of customer service I've ever experienced in an MMO over the last couple of weeks.