I spun this off from another thread (
I feel petty, but...). I was hesitant to do so, in part because there was a previous thread (
Light A Fire: Contact Consumer Interest/Consumer Protection Groups), but I do think there are a number legitimate complaints against NCsoftcore's business practices, and BBB is another way to get negative feedback to them to pressure them into action. Or at least more openness. So I decided to go ahead and make a BBB specific thread.
Here's a cut-and-paste of the BBB's complaints page (emphasis mine, and I removed an extraneous period while I was at it, because it bugged me)...
BBB has made it fast and easy for people to file complaints. We take complaints involving all types of businesses - online, offline, BBB Accredited Businesses or non-accredited businesses. We also accept complaints against charities and non-profit organizations. We primarily handle complaints relating to marketplace transactions, including advertising claims.
Use the following links to file a complaint:
General consumer complaints (other than Lemon Law/Auto Warranty) which includes, among others, misleading advertising, improper selling practices, and non-delivery of goods or services, complaints about nonprofit/charitable organizations and complaints about the misuse of personally identifiable information.
Complaints about Lemon Law/Auto Warranties. These complaints are handled via the BBB AUTO LINE program.
The BBB's complaint process FAQ. This link is to the business-centric view of the complaint process.
Since they gave refunds for most things, most of the complaints would have to be about HOW they went about things, not about the end result. They can respond to a complaint about "non-delivery of goods or services" fairly easily by saying they gave a refund. IMO, the complaints should target the company's trustworthiness, which should most certainly not be getting the BBB's top grade.
In any case, if you do file a complaint make sure it is a cool-headed one. A tirade isn't going to impress anyone at BBB, they deal with those on a regular basis.
[Edit: Whooppsss, forgot to link to the complaint form]
BBB Online Complaint Form