Hello there,
I played City of Heroes a long time ago, back when CoV was new, but dropped it because I couldn't find a good group of friends to play it with at the time. I set it down with the plan of coming back to it eventually, but I never did get around to it...
...until now. With the realization that if I don't get my butt back into CoH now, I may never be able to, I've gotten the Freedom client downloaded and I'm trying to get back into the game.
ANd this is where things have hit a snag. I'm not certain how I might be able to reactivate my old account; I've made a new NCSoft account but I don't know how to get it to work with CoH - the 'Create New Account' button on the login screen with the 'link to existing NCSoft account' checkbox checked, it pulls up a box that says "Sorry, the promotional account you have requested is no longer available".
Without that checkbox checked it prompts me to make a new NCSoft account, but does not provide any way to use that account to log into City of Heroes. Trying to log in using that NCSoft account provokes an 'incorrect login/password' alert.
Help!
(As an Addendum, I have tried to contact CoH support. Their chat support is only for billing and is only available Friday afternoon. Their email support autoresponded with an email that had the text of the farewell update from the website, and an alert that I would receive no further corresopndence unless I updated the query. Which it did not provide a method for doing, and it is not readily apparent how to do so. I've fired off a query to @CityOfHeroes but I doubt I'll receive a timely - or any - response.)