Sorry for the confusion, but I was referring to AVG CloudCare options as to where to look for an exception (folder, or application/file). AVGs Advanced Settings options allows you to add an exception based on "Selection Type". This is a dropdown where you select "Application or File", or "Folder". You then navigate to the appropriate Application/File or Folder and click Apply. Hope this explanation does a better job.
For me, adding the PagagonChat folder in AVGs exception list did the trick, as opposed to pointing a specific file.