Titan Network
More Titan Projects => Mids' Hero Designer => Tech Support => Topic started by: Cally on December 09, 2010, 11:49:30 PM
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I just got a new computer with Windows 7 Home Edition, ran all the Windows updates, and installed Mids. However, when the installation finishes and I launch the program, I get a Windows error window popping up saying, "Mids' Hero Designer has stopped working. Windows can check online for a solution to the problem," with buttons to click for checking for a solution (which provides none, of course) and to close the program. The problem details listed in the box below this are as follows:
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: hero designer.exe
Problem Signature 02: 1.6.1.0
Problem Signature 03: 4cf810f2
Problem Signature 04: Hero Designer
Problem Signature 05: 1.6.1.0
Problem Signature 06: 4cf810f2
Problem Signature 07: 17
Problem Signature 08: c6
Problem Signature 09: System.InvalidOperationException
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Followed by 2 links to Microsoft's privacy statement (for whatever good THAT'S supposed to be)...
Can someone help me get this working? Thanks so much!
- Cally
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Just going out on a limb, but you did just get a new Win 7 computer and this is the most common problem people run into with Win 7:
Are you running the program as an administrator?
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Yes, I also did that - I get the same results, after I give permission for Windows to let me run the program as an administrator. Right after that, it immediately goes right to the same error message window listed above.
- Cally
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Easiest way to rule out the weird permission issues is to install in administrator to someplace other than c:program files. If that works, then we know it is a permission setting. If it doesn't, then we need to look elsewhere.
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Nope Diellan, that didnt' work either. I uninstalled, then reinstalled in C:\Titan Network\Mids Hero Designer\ (running the installation file as Administrator). Still get the same results when I try to launch the program. I've even re-downloaded the install file from Titan Network just to make sure my original download wasn't corrupted, but it didn't help.
- Cally
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I don't suppose anyone else has a suggestion for how to get this working?
- Cally
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There will be a new version of Mids coming out within the next seven days, so I'd say wait for that and see if that fixes your problem, since it will fix a lot of other bugs and add some more exception handling.