So I got a solicitation email from NCsoft entitled "Aion Misses You" and it's got a contact email for NCsoft customer support....
Is it worth replying back in a pro-CoH way? if so, what message do folks recommend sending?
My reply would be utterly unprintable.
Quote from: Rubberlad on January 31, 2013, 03:08:19 AM
So I got a solicitation email from NCsoft entitled "Aion Misses You" and it's got a contact email for NCsoft customer support....
Is it worth replying back in a pro-CoH way? if so, what message do folks recommend sending?
Something polite and caustically vitriolic?
"In a realignment of player focus, it has been decided by the general public that NCSoft is unworthy of any manner of support until such time as the City of Heroes servers are reopened permanently.
Kindly email me when you are finished making stupid decisions and either become or sell City of Heroes to a company that cares about its loyal customers.
Sincerely, go screw yourselves."
Quote from: Knight Light on January 31, 2013, 03:19:30 AM
"In a realignment of player focus, it has been decided by the general public that NCSoft is unworthy of any manner of support until such time as the City of Heroes servers are reopened permanently.
Kindly email me when you are finished making stupid decisions and either become or sell City of Heroes to a company that cares about its loyal customers.
Sincerely, go screw yourselves."
I'll have to remember that if I see an email from NCSoft in my inbox.
"I miss City of Heroes."
Short and to the point. It'd be nice if a sizable chunk of the Aion mailer replied along those lines.
Tried this with me and my outstanding balance that they STILL owe me.
Quote from: Victoria Victrix on January 31, 2013, 03:10:16 AM
My reply would be utterly unprintable.
this is basically how i would put it, ive never gotten any of those type of emails though since coh was the only ncsoft game i ever played
Hm. I'm not sure I'd reply that negatively... as I just don't care to rub them the wrong way, mad as I might be...
But maybe like this:
---
Well, howdy there! *waves*
Aion misses me? More like you miss my money, wouldn't you say?
I'll let you in on a secret. NCSoft *can* have some of my money... *every month*, and at double the rate if you like... when City of Heroes is back up and running and I can play all of my characters again, with the people I enjoyed playing with.
Go murder Aion instead and bring back City of Heroes. With the Paragon Staff you can still get, and advertise it so it grows in the North American Market, like it should have been doing all this time.
Or maybe don't be a horder, and let City of Heroes escape the black pit you've put it in and sell it away. Your stock value would probably like that, and you'd get a nice injection of the money you want from me playing Aion.
Pending either of those... well, I'll just stop there. No sense in pouring fuel around here.
#SaveCoH
houtex
---
But since I never played Aion, I probably won't get one of those emails.
/And likely it wouldn't do anything but be cathartic for me in the first place.
Oh, I held back. I can't actually afford my real response which would be to fly to Korea and kick Kim Taek-Jin's teeth down his throat.
I got the same email, and I just sat there for a good three or four minutes SERIOUSLY contemplating sending them an absolutely obscenity-laden reply.
Discretion was the better part of valour, however.
Michelle
aka
Samuraiko/Dark_Respite
Quote from: Knight Light on January 31, 2013, 03:19:30 AM
"In a realignment of player focus, it has been decided by the general public that NCSoft is unworthy of any manner of support until such time as the City of Heroes servers are reopened permanently.
Kindly email me when you are finished making stupid decisions and either become or sell City of Heroes to a company that cares about its loyal customers.
Sincerely, go screw yourselves."
You sir! Yes, you! Take all the thumbs up!
(https://images.weserv.nl/?url=www.laterlife.com%2Fimages2%2Fthumbs-up.jpg) ^100
Quote from: Knight Light on January 31, 2013, 03:19:30 AM
"In a realignment of player focus, it has been decided by the general public that NCSoft is unworthy of any manner of support until such time as the City of Heroes servers are reopened permanently.
Kindly email me when you are finished making stupid decisions and either become or sell City of Heroes to a company that cares about its loyal customers.
Sincerely, go screw yourselves."
Just great !
reply this:
"Your Fortune: before the end you will give up the IP of city of heroes to another company for free when your company is audited because your profits tanked below 0% when you were expecting a raise in profits and made too much efforts to advertise your failed game titles like GW2 and Aion, if you don't sell it now your fortune is to be forced to give the rights up at a governemnt auction for thier profit not yours. seriously shutting down city of heroes was so shameful the internet feels you are full of cancer and players don't want to go anywhere near your games. Especially Aion, Blade and soul, maple story and Guild wars 1 and 2.
you are a bunch of shamefilled dastards ridden with internetcancer, may it consume you with vigor! :D"
Quote from: Samuraiko on January 31, 2013, 06:20:01 AM
I got the same email, and I just sat there for a good three or four minutes SERIOUSLY contemplating sending them an absolutely obscenity-laden reply.
Discretion was the better part of valour, however.
Michelle
aka
Samuraiko/Dark_Respite
It usually is.
QuoteAion misses me? Well, I miss City of Heroes. Hurts, doesn't it?
#SaveCoH
~Aggelakis, Empathy/Archery Defender, Justice Server
~~ We are heroes. This is what we do!
What I sent in via direct support email and also via their support ticket system. I doubt I'll see any response beyond template.
I got this Email to and now have some great choices for a response. This is what happens when you bought other games from a mother to help support your fav child. Man does this mean I can expect a message from GW & GW2 at some date too!?
"Dear Sir or Madam,
Go $#*@ yourself. "
Nah, I actually flagged the one I got as spam and didn't reply. If enough people on my mail server do the same NCSoft won't be able to send mail through there anymore. At the very least I won't be receiving anything more from them.
G
"I used to play a game. It was called City of Heroes.
One of my characters was <name>. (s)He was a <alignment>. The world of City of Heroes was the only world (s)he has ever known.
(repeat the above line for every single alt you ever had on CoX)
These characters - their origins, their stories, their struggles - were each a part of me. A part your company has murdered without a second thought when you shut down City of Heroes.
This action of yours has prompted a realignment of trust in your customer loyalty and expenditure plans relating to your company and your offerings.
In other words, City of Heroes, my trust in your loyalty towards your customers and any plans I had to spend my money on your games have one thing in common: as of December 1st, 2012, none of them exist anymore.
You say you miss me? Tough luck, because I sure as hell don't miss you."
That, is all. :)
Oh I remember a time where I had problems with my City of Heroes, I crashed so many times, so I write to the support. I got a reply that I had to try this or that to get my Aion game running fine again. I send them a message back that I never played Aion and I need help with City of Heroes, but all in all they can't help. You see they alway thinking about Aion, "Do we really had any other games, I don't think so..." ???
You miss me? Hmm well you see I have to disagree.
What you miss isn't me you miss my monthly fee.
But you know something funny you could have had my money.
But it's to bad you took what you had and killed it maybe you could rebuild it?
What I really want is my city it was so pretty it's a pity really that someone like you withdrew all I knew.
Bring it back jack if you want my papers back.
City of Heroes forever.
True, but I think they got enough money from us in all the years. Right now I'm more happy with my money ;)
Quote from: Aggelakis on January 31, 2013, 08:31:31 AM
What I sent in via direct support email and also via their support ticket system. I doubt I'll see any response beyond template.
This...Times a million!
I didn't get anything.... I feel so left out.
{then again, because I never played Aion?}
I'd treat it like any other solicitation email. Straight delete.
Quote from: Knight Light on January 31, 2013, 03:19:30 AM
"In a realignment of player focus, it has been decided by the general public that NCSoft is unworthy of any manner of support until such time as the City of Heroes servers are reopened permanently.
Kindly email me when you are finished making stupid decisions and either become or sell City of Heroes to a company that cares about its loyal customers.
Sincerely, go screw yourselves."
Better yet:
'NCSoft Team,
We wanted to let you know that your voice has been heard and your lack of concern has been taken into serious consideration. We do not appreciate the overwhelmingly insensitive, abrupt manner with which you decided to end City of Heroes. It has not been an easy decision for us to cancel our subscriptions to your other games and remove ourselves from your customer base. We're still leaving all options on the table including the reopening of the studio and the purchase of the rights to the City of Heroes intellectual property, but to date, efforts to do so have not been taken seriously. City of Heroes has a special place in all of our hearts, and we want to ensure its reputation and the memories we share for the game continue to live on.
Once again, we will be holding events throughout the process of preparing for the game's reopening, and we encourage developers and other fans of the franchise to join forces and prepare to once again enjoy their time in a game that we've enjoyed supporting for more than eight years.
-The City of Heroes Community"
I think LadyShin just hit the nail on the head.
Bravissimo.
Quote from: LadyShin on January 31, 2013, 04:25:12 PM
Better yet:
'NCSoft Team,
We wanted to let you know that your voice has been heard and your lack of concern has been taken into serious consideration. We do not appreciate the overwhelmingly insensitive, abrupt manner with which you decided to end City of Heroes. It has not been an easy decision for us to cancel our subscriptions to your other games and remove ourselves from your customer base. We're still leaving all options on the table including the reopening of the studio and the purchase of the rights to the City of Heroes intellectual property, but to date, efforts to do so have not been taken seriously. City of Heroes has a special place in all of our hearts, and we want to ensure its reputation and the memories we share for the game continue to live on.
Once again, we will be holding events throughout the process of preparing for the game's reopening, and we encourage developers and other fans of the franchise to join forces and prepare to once again enjoy their time in a game that we've enjoyed supporting for more than eight years.
-The City of Heroes Community"
Brilliant! Makes me wish that they hadn't bollixed up my e-mail years ago.
I'm kinda disappointed that I didn't get one of these emails now. Though I suspect the permanently banned Aion account I have probably had something to do with that. Nevermind I never actually played Aion aside from the one beta weekend it took me to realise it was just a crappy Korean grindfest and cancel my preorder. Apparently they can't actually delete accounts outright so they permanently banned it instead.
Quote from: Knight Light on January 31, 2013, 03:19:30 AM
"In a realignment of player focus, it has been decided by the general public that NCSoft is unworthy of any manner of support until such time as the City of Heroes servers are reopened permanently.
Kindly email me when you are finished making stupid decisions and either become or sell City of Heroes to a company that cares about its loyal customers.
Sincerely, go screw yourselves."
(https://images.weserv.nl/?url=cdn.soundvillage.net%2Fwp-content%2Fuploads%2F2011%2F04%2Fcharlie-sheen-winning-tshirt.jpg%3F84cd58)
Quote from: General Idiot on February 01, 2013, 01:40:04 AM
I'm kinda disappointed that I didn't get one of these emails now. Though I suspect the permanently banned Aion account I have probably had something to do with that. Nevermind I never actually played Aion aside from the one beta weekend it took me to realise it was just a crappy Korean grindfest and cancel my preorder. Apparently they can't actually delete accounts outright so they permanently banned it instead.
I think the same thing happened to me more or less. When I first tried the game(shortly after release), I was underwhelmed and never bothered going back to it. About a year or so later when I looked at my account info to take care of some billing stuff for CoH, it showed my Aion account as banned. You would think if they were "banning" me, they'd at least have told me that they were, but I never even got an email about it... Either way, it's not much of a loss in my opinion. They could ban me from every other game in their repertoire for all I care, but they'll never get another penny out of me until they either relaunch City of Heroes(highly unlikely they'd admit they were wrong), or sell it to a company that will actually appreciate its value and community devotion for what they are.
If I ever did get an email from NCSoft saying they missed me though, I think my response would be similar to Knight Light's...
Quote from: Aggelakis on January 31, 2013, 08:31:31 AM
QuoteAion misses me? Well, I miss City of Heroes. Hurts, doesn't it?
#SaveCoH
~Aggelakis, Empathy/Archery Defender, Justice Server
~~ We are heroes. This is what we do!
What I sent in via direct support email and also via their support ticket system. I doubt I'll see any response beyond template.
The email I sent them got a daemon response (no such email exists error) and no response to the support ticket, not even a template. Thumbs up, NCsoft. You keep on keepin' on. Right into the dirt.
I will say Aion was/is a very artistcally pretty world but the korean grind was a killer turn off I can't understand how that was missed or not changed.
But yes sent off my "No Thank you" message just now and the CoH reason for it. It would be killer to push though that Aion grind fest just to be sun setted in 2 years. lol ouch!
Well, I sent a reply, we went back and forth a bit, and it actually ended on a very kind note. I'll repost the important bits here:
Starts "Aion Misses You" and then:
Quote from: Rubberlad's initial replyFunny, I miss City of Heroes.
Email me when you finally bring CoH back -- or agree sell it to another
publisher for a reasonable cost.
Thanks.
Quote from: GM #1's replyHi ___,
NCsoft currently has no plans to reopen the City of Heroes servers. For a complete list of NCsoft games available, please visit the NCsoft website.
http://us.ncsoft.com
Additionally, if you sign up for the NCsoft newsletter you can receive automatic email updates for any new news going on with us.
Answer Title: Newsletter Subscriptions
Answer Link: https://help.ncsoft.com/app/answers/detail/a_id/3708
Thank you,
Quote from: Rubberlad's follow-up replyThanks _____.
I'm not interested in any NCsoft products now that CoH is offline. As a 8
year veteran of that game, I don't trust NCsoft to maintain their MMO
communities for very long. Please make sure I do not receive NCsoft
solicitations like "Aion misses you!" ever again.
NCsoft betrayed the US players trust after closing CoH and I'm mortified
they'd even ask to support another of their dying, unreliable products.
With all respect to you having to do your job, no thanks but I'll be
avoiding all NCsoft products like the plague going forward.
Quote from: GM #2's replyHey ____,
That's quite alright. I understand your disappointment since many members of our staff loved the game as well, but the harsh realities of business required the necessary decision to be made.
In any event, we would always be happy to assist you with any of our products, even if you only intend to use free to play games!
Regards,
Needless to say I was happy to see GM #2's pro-CoH reply. He knows and I appreciated his honesty (but I'm still not touching an NCsoft game - ever).
You have to remember that the poor person reading your reply is just a Customer support person and had nothing to do with shutting down the game. BUT a smart company pays close attention to ALL comments and suggestions sent by people.
But NCSoft has never been smart has it?
i think if enough of their GMs got these types of emails they would have to report it to their superiors cause im sure this is definitely not the normal response that they expect
Well, that depends on how common a practice shooting the messenger is.
Quote from: LadyShin on January 31, 2013, 04:25:12 PM
Better yet:
'NCSoft Team,
We wanted to let you know that your voice has been heard and your lack of concern has been taken into serious consideration. We do not appreciate the overwhelmingly insensitive, abrupt manner with which you decided to end City of Heroes. It has not been an easy decision for us to cancel our subscriptions to your other games and remove ourselves from your customer base. We're still leaving all options on the table including the reopening of the studio and the purchase of the rights to the City of Heroes intellectual property, but to date, efforts to do so have not been taken seriously. City of Heroes has a special place in all of our hearts, and we want to ensure its reputation and the memories we share for the game continue to live on.
Once again, we will be holding events throughout the process of preparing for the game's reopening, and we encourage developers and other fans of the franchise to join forces and prepare to once again enjoy their time in a game that we've enjoyed supporting for more than eight years.
-The City of Heroes Community"
Ding... Someone leveled up awesome. Bravo!
"Harsh realities of business," my @SS!
Here's another harsh reality: spurned ex-customers are tough to get back, as I hope is being made clear to them even as I type.
Quote from: Illusionss on February 01, 2013, 05:18:55 PM
"Harsh realities of business," my @SS!
Here's another harsh reality: spurned ex-customers are tough to get back, as I hope is being made clear to them even as I type.
not just spurned ex customers, but spurned ex customers with a vengeance lol
aside from being tough to get back a thorn in their side as well
It can take years to win a customer. To lose one, mere seconds.
Quote from: JetFlash on February 01, 2013, 06:47:40 PM
It can take years to win a customer. To lose one, mere seconds.
And it only takes one utterly unacceptable betrayal to create an enemy for life.
And yet some companies are perfectly fine to just throw people away. Doesn't make much sense, does it.
Quote from: General Idiot on February 02, 2013, 05:23:19 AM
And yet some companies are perfectly fine to just throw people away. Doesn't make much sense, does it.
a lot of companies prolly go by the pt barnum saying "theres a sucker born every minute" so if they lose some poeple here they will just go to somewhere else to find more poeple
the truth of it is, in the real world customers are not exactly expendable, if you disrespect them, you lose their business, but that customer still has business to do so they will go to your competitors
unless your dealing in online goods (as ncsoft is) you would have a much smaller pool of customers since your dealing mostly with local area, whereas ncsoft providing a purely online service has essentially the entire world as long as you have a stable internet connection and subbed to one of their games
in both cases though, alienating customers is usually seen as a very bad thing with business, why some do it is as much a mystery why ncsoft shuttered coh in the manner it did
On a global scale, with communication the way it is these days, it's just too hard to alienate that many people.
Picture yourself in a small town a few decades ago. You set up a shop. You tick off a customer. That somebody tells their friends what happened. It doesn't take long for it to spread through the whole town, and you'll be lucky to keep your business.
Fast forward to the modern world. Small businesses are practically non-existent now. And even if they weren't, neighborhoods are non-existent. Individuals no longer communicate like they used to. And you're a global company now. Your potential customer base numbers in the billions. Your advertising can reach countless more people than any small group of common folks could ever hope to. Even BP, which literally threatened the future of humanity with its oil spill, is still in business today. Businesses are practically immune to bad PR now.
Man. I wish I had gotten this email. Just a chance to say something, no matter how inconsequential, would have been nice.
Quote from: Victoria Victrix on January 31, 2013, 03:10:16 AM
My reply would be utterly unprintable.
That only makes me want to see it more. ;) I think if you want to reply to customer support, go for it, but be polite. The more logical reasons you can give for your discontent the better (such as 'by the horrible example of your customer support and handling of City of Heroes, I do not feel inclined to play another game of yours' rather then DIE NCSOFT DIE--even if you feel that way.) If you do respond, let us know! I'd be interested in their reply.
Quote from: LadyShin on January 31, 2013, 04:25:12 PM
Better yet:
'NCSoft Team,
We wanted to let you know that your voice has been heard and your lack of concern has been taken into serious consideration. We do not appreciate the overwhelmingly insensitive, abrupt manner with which you decided to end City of Heroes. It has not been an easy decision for us to cancel our subscriptions to your other games and remove ourselves from your customer base. We're still leaving all options on the table including the reopening of the studio and the purchase of the rights to the City of Heroes intellectual property, but to date, efforts to do so have not been taken seriously. City of Heroes has a special place in all of our hearts, and we want to ensure its reputation and the memories we share for the game continue to live on.
Once again, we will be holding events throughout the process of preparing for the game's reopening, and we encourage developers and other fans of the franchise to join forces and prepare to once again enjoy their time in a game that we've enjoyed supporting for more than eight years.
-The City of Heroes Community"
I wish this had a like button. That is pure gold. :D (Sorry for the double post. I wasn't sure if I could merge the replies.)
Quote from: Menrva Channel on February 03, 2013, 12:26:07 AM
I wish this had a like button. That is pure gold. :D (Sorry for the double post. I wasn't sure if I could merge the replies.)
(https://images.weserv.nl/?url=malzeth.com%2Fimages%2Flike.JPG)
Quote from: TimtheEnchanter on February 02, 2013, 08:43:08 AM
On a global scale, with communication the way it is these days, it's just too hard to alienate that many people.
Picture yourself in a small town a few decades ago. You set up a shop. You tick off a customer. That somebody tells their friends what happened. It doesn't take long for it to spread through the whole town, and you'll be lucky to keep your business.
Fast forward to the modern world. Small businesses are practically non-existent now. And even if they weren't, neighborhoods are non-existent. Individuals no longer communicate like they used to. And you're a global company now. Your potential customer base numbers in the billions. Your advertising can reach countless more people than any small group of common folks could ever hope to. Even BP, which literally threatened the future of humanity with its oil spill, is still in business today. Businesses are practically immune to bad PR now.
I strongly disagree. Take a look at how successful the owner of Chik-fil-A's stand on same sex marriage went. Sales that exceeded black friday's sales at most stores. People can shop with their conscience, if the motivation is there.
Makes me wonder if they planned to send out emails about their other products after the announcement of the shut down. I just picture the meeting room where the ONE intelligent person said
"You are a special kind of stupid aren't you!"
Quote from: MindBlender on February 06, 2013, 10:23:40 AM
Makes me wonder if they planned to send out emails about their other products after the announcement of the shut down. I just picture the meeting room where the ONE intelligent person said
"You are a special kind of stupid aren't you!"
He was probably fired because he made the others look..well, stupid.
Stupid is as stupid does, after all.
I'm sure he managed to stop at least one idiot from going through with it.
Unfortunately, you know how this goes: the universe (or perhaps corporate?) then provided a better idiot.
Quote from: MindBlender on February 06, 2013, 10:23:40 AM
Makes me wonder if they planned to send out emails about their other products after the announcement of the shut down. I just picture the meeting room where the ONE intelligent person said
"You are a special kind of stupid aren't you!"
That would've been priceless.
But the reality is probably that it's a mass email adressed to everyone who's ever registered an Aion account. :P
Does anyone know how to say "kiss off" in Korean?
Quote from: Colette on February 11, 2013, 09:14:22 AM
Does anyone know how to say "kiss off" in Korean?
My brother would say, "kiss off, in Korean".
I, on the other hand, will be polite and not say that. I will, instead, say, "I don't know".