hey guys - you're getting a really cool site up and coming here... so keep it up..
A separate idea for you that might help on support is..
why dont you setup/use a bugzilla-type tracker for support tickets and bugs?
There's plenty of free stuff out there that you can use, with full features, ....bugzilla, bugtracker, even sourceforge, etc.. and it would probably be a better option than tracking bugs via forums lists, which are not the best format for this.
I know you got plenty of stuff in your hands, so this is just an idea for the future, but Im guessing it would facilitate your lives a lot, and would also improve support for the site by havinga better organized tool for that..
Just 1 cent