No kidding. Even people I knew who hated couldn't believe it was shutdown. It blows my mind NCSoft is ignoring the PR nightmare they're in.
Unfortunately,
City of Heroes was never more than a sideshow for NCSoft; although it reportedly constituted the biggest single chunk of their North American revenue, it was never more than an afterthought in their balance sheets. If it didn't make enough money for them to be worried about what throwing it on the trash heap would do to their revenue stream, it wasn't important enough to them to be worried about any negative PR from the shutdown.