Possibly relevant question: Where in the world are you? I mean, geographically? I don't need your address, but I'm wondering if they're shutting down access to certain countries or something. I
highly doubt that and I don't want to start any rumors, but I'm just curious.
Also, what is the output when you run the tracert command as Eabrace mentioned above? I don't just mean the final no reply message, but do you see
any replies from
any routers in the chain?
Regarding the phone, I also suspect that what might be happening is that his Internet router might have some firewall on it that's blocking all traffic from his house to NCsoft. His phone would be affected if, when he's at home, he's connected via WiFi instead of 3G or 4G. Try turning the WiFi off on your phone and then getting to the forums or
www.cityofheroes.com. If that works, then it's probably your Internet router. I can't help you with that (well, I
could, but I'm killer busy right now), but try getting into your router configuration, normally via a link such as
this one, and looking at your firewall configuration on it.