What I know:
Roughly two years ago, when Larry and I visited Paragon Studios, half the team was hard at work on....CoH2. There were many new zones planned, including the Rikti Homeworld, and we saw concept art of many of them.
It would have used an entirely new engine.
A couple months after that, CoH2 was kicked to the floor by NCSoft (which I did not find out until a couple weeks ago, and it seemed pointless to bring up at the time). Paragon proposed a whole NEW game. Concepts were done of it, and this year they were allowed to double the staff to 80 to work on it.
You know what happened after that.
The OP may in fact be spinning tales.
The OP may in fact NOT be spinning tales and is telling the truth as he knows it. However, it is VERY likely that he was transferred to an English speaker who was ordered to tell whatever fairy tale he wished to make up in order to get the nuisance off the phone...or to practice Kibun and get rid of the nuisance without embarrassing him.
The OP may in fact NOT be spinning tales and is telling the truth as he knows it. However there is a very, very tiny percentage that he was actually transferred to Mr. Jin, and Mr. Jin practiced Kibun to lie blatantly to the caller in order to save the caller's face.
What we know: Paragon did in fact have a new game engine they were working with, which, it is assumed, NCSoft now owns. Whether they plan to do anything with it is anyone's guess.
If I were to put money on anything, it was that the OP is sincere, and was sincerely, deeply, and deliberately lied to.