On a tangent, it says NCsoft currently has an A+ rating with the Better Business Bureau. The BBB rating criteria are (taken from the BBB Wikipedia entry)...
Build Trust ("maintain a positive track record in the marketplace"), Advertise Honestly, Tell the Truth, Be Transparent, Honor Promises, Be Responsive (address marketplace disputes), Safeguard Privacy (protect consumer data) and Embody Integrity.
I think the first five of those should definitely take a hit with the CoH closure.
I suggested to a number of friends that they buy boxed sets to restore VIP status after Sept 1. Some succeeded, some didn't get their boxes until after Sept 19th. As far as I know NCsoft made no effort to pass information down the retail chain to let stores know they were going to invalidate all CoH codes on the 19th (and even if they did, 19 days warning seems like pretty short notice to go all the way down to the retail level). That seems to be a legitimate BBB complaint. I didn't get a penny in refund for a boxed set code I applied August 10th. Which seems like it should be a legitimate complaint too (though trivial).
I guess I'm feeling petty today too; I think NCsoft should get their BBB complaint total bumped a few thousand. They definitely don't deserve top grades for honesty and transparency, and getting a top grade for trustworthiness is just laughable.