I'm sure TonyV will see this thread, but I also recommend sending him a private message via these boards if you haven't already. He does get around to responding to them eventually. I suspect you're right about him swimming in mail.
I would also like to offer you
the links on this site as additional references. The first is just a concerning trend, while the second is a brief overview of the situation and an invitation to members of the press (and anybody else, as well) to come see what the game's all about and the confluence of events happening
on October 20th.
There have also been a few blog posts of note; at least one is linked in one of the press releases in that first link I posted. Another is
here. You may also find
this thread about just how family-friendly CoH is,
this thread wherein the SaveCoH movement tries to buck up the spirits of a forumite and her sick father in CoH's last weeks, and
the testimonials thread to be useful and interesting resources.
I hope this helps!